Most small business owners and home-based business operators cannot afford to hire full-time receptionists, nor can them afford to waste their valuable time on answering phone calls all-day. This is where the concept of virtual receptionist becomes increasingly popular.
Why Virtual Receptionist?
To attract clients, you need to make your business appear professional. The biggest turn-off when some potential clients calls your business is being greeted by some recorded message and voicemail. In fact, majority of the people said that they would not leave a message in the voicemail and would rather take their business else where. For a small business, that represents a big loss in potential clients.
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PBX which stands for private branch exchange, is a telephone exchange system. Originally a PBX was designed to control phone systems through in-house operators within a company. Today, a PBX has expanded functionalities to connect fax machines, computer modems, and other types of technology that route through the phone lines.
As businesses of all sizes begin to look into VoIP (Voice over Internet Protocol), virtual PBX suddenly became an attractive option. A virtual PBX arrangement, in which a telephony system is provided through an Internet download and then managed by an outside service, offers a low-cost and easy-to-set-up means without having to maintain a staff. Now, the telephone exchange system is hosted at an outside VoIP provider.
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